1. Definitions
Asamkhya, we or us means Asamkhya Private Limited, a company incorporated in India. Our company identifiers, addresses and contacts appear above. Platform or Service means Planet Mahjong and the websites, apps, APIs and associated services we operate. User or you means an individual using the Service; Account means their registered account.
Subscription means a paid plan granting specified features for a defined period. Gold means the optional paid membership described in the offer presented to you. Platinum means the optional paid membership tier above Gold described in the offer presented to you. Platinum includes everything in Gold. Where these Terms describe what Gold includes or removes, the same applies to Platinum. Gold days means a period of Gold access that is not paid for by a recurring charge, such as the period given at signup, a Gold Pass, a gift code, a referral reward or Gold days included with another purchase. Tournament means a mahjong competition held on the Service by us or by a third-party organiser. Marketplace means our facility for independent vendors to list goods or services.
Content means text, graphics, images, audio, video, software and other material on the Service. User Content means material you submit, such as a username, chat message or shared game record. Miss Flower means our AI mahjong assistant. Mahjong Coins, if introduced, means virtual in-platform credits subject to section 6.
DPDP Act means India's Digital Personal Data Protection Act, 2023. OGAI means the Online Gaming Authority of India under the Promotion and Regulation of Online Gaming Act, 2025 and its applicable rules. Our Grievance Officer is Abishai Fernandez.
2. Acceptance and changes
2.1 When you register or are asked to accept revised Terms, you must review and explicitly accept the current version. Our Privacy Policy explains our data practices. Free may include advertising, as section 18 describes. Agreeing to these Terms does not by itself opt you into personalised advertising, tracking or marketing on WhatsApp. Emails and app notifications about our own memberships, offers and events follow section 17.1, and you can stop them at any time.
2.2 If you act for a legal entity, you represent that you are authorised to bind that entity.
2.3 We may amend these Terms. We will publish the revised wording and review date. Where a change materially affects your rights, we will provide at least 14 days' notice by email or in the Service before it takes effect, except where a shorter period is required by law or necessary to address an urgent security or legal issue. We will obtain a fresh acceptance where required. Changes do not retrospectively change a completed payment or the record of an earlier acceptance.
2.4 If you do not accept revised Terms, you may stop using the Service and close your account under section 21. Applicable rights concerning an existing paid period remain available.
3. Eligibility
3.1 You must be at least 18 to register or play. The Service is not directed to children. A parent or guardian cannot consent to a child opening a Planet Mahjong player account.
3.2 You must give accurate date-of-birth and member details when requested. We may refuse access, request further age information or suspend an account if adult eligibility cannot be established. A person refused for being under 18 cannot bypass that decision by submitting an older date of birth. If we discover an underage account, we will restrict it and address its data as described in the Privacy Policy.
3.3 We operate from India and may make the Service available in other countries. You must comply with the laws applying where you use it. Availability, purchase methods and features may vary by country or platform. EEA and UK users should also read section 16.
3.4 Before advertising is shown to an account, we ask you to confirm that you are 18 or older. We record the confirmation with its time and the Terms version you accepted. An account that has not confirmed is shown no advertising. Where the app asks for it, the same confirmation, or adult verification under 3.2, is also needed before you make a purchase or redeem a Gold code. The confirmation does not replace adult or member verification where we request it under 3.2, and we may set aside a confirmation we have reason to doubt.
4. Account registration and security
4.1 Provide accurate, current information and a contact method you control. Keep your sign-in credentials and one-time codes confidential. Contact hello@planetmahjong.com promptly if you suspect unauthorised access.
4.2 You may not create multiple accounts to evade limits, suspensions, bans or fair-play rules, impersonate another person, or create an account for someone without authorisation. We may verify information and restrict accounts containing false or misleading details.
4.3 You are responsible for activity you authorise through your account. Tell us about a compromised account so we can investigate, revoke sessions and assist with recovery where possible.
5. The Service and no wagering
5.1 Planet Mahjong provides social mahjong gameplay, scoring, learning, competitions and community tools, including Taiwanese, Riichi and Bombay Traditional where available. Gameplay does not facilitate betting, wagering or staking money or anything of monetary value.
5.2 The Service is intended to operate as an online social game. Scores, standings and virtual rewards have no cash value and cannot be redeemed for money, cash equivalents or goods of monetary value. A membership fee buys access to stated services, not an opportunity to win money. Any required regulatory determination or registration is governed by applicable law; these Terms do not represent a government approval or determination order.
5.3 From the date this version of these Terms takes effect, we do not sell tickets to, or charge entry fees for, competitions, online or offline, and our own competitions are free to enter. A competition booking made with us before that date is honoured on the terms under which it was made. A third-party organiser that runs a competition using the Service sells any ticket itself, under its own terms, and admits entrants with an access code we issue (section 8). Class, lesson and venue charges, where offered, buy attendance or services under their published terms. None of these may be used to organise, advertise or settle a wager on gameplay.
5.4 We may update, add, restrict or discontinue features, with reasonable notice where practicable. The Service is provided as available and may experience bugs, scoring errors, latency or interruptions. Sections 7, 19 and applicable consumer law govern paid-service rights; a development or beta label does not remove those rights.
6. Virtual credits if introduced
6.1 This section applies to Mahjong Coins if introduced. Any available coin offer must explain its acquisition, use, expiry and refund rules before you participate.
6.2 Coins are virtual credits for permitted use within the Service only. They are not currency, a financial instrument or a right to money or property outside the Service. They cannot be cashed out, transferred to a bank account or redeemed for external goods or services.
6.3 Where offered, Coins may be earned, granted as a promotion or purchased for permitted in-platform use. You may not sell, assign or trade them outside mechanisms we expressly permit. Purchase, expiry and refund conditions must be disclosed with the offer and remain subject to applicable law and the payment provider's rules.
6.4 We may change the virtual-credit system with reasonable notice. Unused Coins may cease on account closure, subject to applicable consumer rights. A reward for choosing to watch an advertisement is described in section 18.4; it is not a payment or stake by you and it is not a Mahjong Coin.
7. Membership subscriptions and payments
7.1 Planet Mahjong provides Free access and offers optional Gold and Platinum memberships where available. The offer and checkout or app-store purchase sheet identify the benefits, price, currency, billing period, taxes, provider and any renewal or promotional conditions. Read https://planetmahjong.com/membership-terms for the membership disclosure. The accepted offer records govern that purchase.
Founding price. A direct web Gold membership is offered at ₹299 a month (₹253.39 plus GST) to accounts created by 31 December 2026 whose membership starts by 31 January 2027. The founding price is guaranteed until 31 December 2027 while the membership continues without a gap of more than 30 days. A failed or skipped payment that is paid or re-authorised within 30 days, a change of payment method, or a cancellation reversed within 30 days does not end it. Returning within 30 days may need a new payment authorisation at the founding price. The guarantee is of the price before tax: if the GST rate or another tax that applies to Gold changes, the total changes with it. After 31 December 2027, any change to the founding price comes with at least 60 days' notice and the right to cancel before it takes effect. Apart from this guarantee, no launch price is promised for life, and prices in the Apple and Google Play apps are set in those stores.
7.2 Purchases within the iOS app use Apple's purchase system where offered; purchases within the Google Play app use Google Play Billing where offered. Direct web subscriptions use the payment provider identified at checkout, currently Razorpay where available. Apple, Google and payment providers process payment credentials under their own terms. We receive verification and transaction records and do not store your complete card or bank credentials.
7.3 A recurring subscription renews for the period and price disclosed by its provider unless you cancel before the provider's renewal deadline. Manage an Apple purchase in Apple account subscriptions, a Google Play purchase in Google Play subscriptions, or a direct web purchase through the membership controls or support. Follow the deadline shown by the provider; there is no separate five-day Planet Mahjong cancellation requirement. Deleting the app does not cancel a subscription.
7.4 Cancellation normally stops a future renewal and leaves access available until the paid-through date, subject to a refund, revocation or other provider decision. Billing retries, grace periods, account holds and pending purchases follow the verified provider status. A pending or unverified payment does not establish that Gold has been paid for. Restore purchases through the app when available, using the relevant store account and the Planet Mahjong account to which the purchase belongs.
7.5 Apple and Google Play refund requests follow their respective refund processes and applicable consumer law. For a direct Planet Mahjong payment, contact hello@planetmahjong.com with the receipt. Within seven days of the first charge of a direct membership, if you have not materially used Gold features since that charge, you may request a pro-rata refund for review. Gold days before the first charge do not count towards the seven days. Later cancellation generally takes effect at the paid-period end without a partial refund, except where required by law or otherwise agreed. This direct-payment process does not replace an app store's refund decision or any mandatory consumer right.
7.5.1 If you buy Gold on the website while you still have Gold days (for example the days given at signup or to existing players at launch, a gift or other complimentary days), we may set up your membership with a deferred first charge: the first payment is taken on the date shown at checkout, which is the day those Gold days end, not on the day you buy. We show you that date before you confirm.
7.5.2 You authorise your UPI Autopay mandate or card when you buy. Your bank or Razorpay may place a small authentication charge and reverse it. That charge is not a payment for the membership.
7.5.3 Your Gold days continue unchanged until the first payment date. On that date the first monthly payment for the membership you bought is taken at the price shown when you bought (GST included), and your paid membership begins. Later payments follow monthly from that date. Your bank or UPI app may notify you before each debit, as Indian payment rules require.
7.5.4 You will not be charged until the first payment date. You can cancel any time before then from your membership page. A cancellation before the first payment ends the mandate at once: nothing is charged, and your remaining Gold days are not affected.
7.5.5 If the first payment does not go through, your Gold days are not extended, and your paid membership starts only when a payment succeeds.
7.5.6 The refund window runs from the first payment, not from the day you authorised the mandate.
7.5.7 An account that qualifies for the founding price and authorises its mandate by the founding deadline keeps the founding price, even when the first payment falls after that deadline.
7.6 Apart from the founding guarantee in 7.1, we will give at least 30 days’ notice of a subscription price change where required for a direct recurring plan, and otherwise follow applicable law and the store or provider’s notice, consent and billing rules. A price change does not rewrite a completed charge. Continued use is not a substitute for any explicit consent the provider or law requires. Renewal notices follow the applicable provider and law.
7.7 Taxes and the final total are shown before purchase. Direct tax invoices and store receipts are issued through the applicable seller or billing provider. Any legally required GST or other tax treatment applies; marketplace tax collection is separate from a personal membership purchase.
7.8 Gold includes the features shown in the offer. Where the app applies a Free daily limit, a Free bot pace or advertising in Free, Gold includes unlimited solo hands, Quick bots (7.10) and no advertising in your own games (section 18). Platinum includes everything in Gold. Our advertising controls exclude a Gold or Platinum account from the placements in 18.2. Shared venue displays and event screens may show sponsors to everyone present, Gold and Platinum members included.
7.9 Gold days do not create a paid subscription and do not need a payment mandate, and Gold days on their own never charge you when they end. If you have also bought a membership with a deferred first charge (7.5.1), its first payment is taken on the date shown at checkout, which is when your Gold days end; that payment is for the membership you bought. The account shows when your Gold days end. Where the app offers them, a new account receives Gold days from signup, for the period shown in the account, once for each verified email address or phone number; an account whose contact has already had them is told so. If you buy a Gold membership during Gold days without a deferred first charge, the paid membership starts at once and replaces your remaining Gold days, which are not added to the paid period. Gold days from a Gold Pass, a gift code or a referral follow 7.13.
7.10 Where the app shows a daily solo limit for Free, Free includes the number of completed solo hands per account per allowance day shown in the app, with one unfinished solo hand at a time; Gold includes unlimited solo hands. A change to the daily number applies from the next reset, and a day already started keeps its number. Human multiplayer does not use the solo allowance. The shared allowance resets at 04:00 India Standard Time. A hand counts against the day on which it started; an admitted hand may finish across reset or membership expiry. A required replay keeps the same allowance place, abandoning an unfinished hand releases it, and a completed drawn hand uses it.
Where the app shows a bot pace for each plan, bots play at standard pace for Free and at Quick pace for Gold. At a hosted table, the host's plan sets the pace for everyone seated, guests included. In solo play, your own plan sets it. At quick match, the bots play Quick only when every seated person has Gold.
7.11 A saved solo table with a displayed resume deadline can be resumed for 90 days from its first allowance hold when allowance or Gold access permits. A reset or membership change does not extend the deadline. Expiry prevents resume but does not complete a game or change its recorded scores; completed results remain in Saved results. Existing saved tables without a displayed deadline retain their previous treatment.
7.12 Miss Flower question allowances, where enabled, are shown in the app and are separate from solo-hand allowances. A usable answer uses one question; a failed or unavailable answer does not.
7.13 A Gold Pass is Gold for a fixed number of days, bought in one payment with no recurring mandate; it does not renew. You can buy it for yourself or as a gift code. A code is redeemed once, on one account, for the days shown on it. A pass or code redeemed during Gold days starts when they end. Referral rewards are Gold days given to both accounts when the invited player completes their first hand at a table with other people; the offer shown with your code sets the number of days. Gold days included with another purchase, such as the course (7.15), are described in its offer. Gold days from a pass, a code or a reward have no cash value and cannot be transferred, sold or exchanged for money. Complimentary Gold days from codes, classes and the course count towards a limit on the Gold days an account can hold at one time. If redeeming a code would take you past that limit, the app shows you the limit before anything is redeemed, and the code stays unused so that you can redeem it later; Gold days given with a class or for completing the course may be reduced to the room left. The limit does not apply to a Gold Pass or to a code that someone paid for, and their days do not count towards it. A Gold Pass or gift code payment follows 7.5, counted from that payment.
7.14 To learn what works, we may run tests in which the Free allowance, advertising and the notices about them vary by account, assigned at random. A test never charges you, never removes or reduces paid Gold, never changes a price you have accepted and never shortens a founding-price date. If a test held your account out of the daily limit or out of advertising, you can still claim the founding price for 30 days after the test ends, even if the claim date in 7.1 has passed.
7.15 The Miss Flower course. Where the Miss Flower course is offered, it is a one-time purchase: it is not a subscription and it does not renew. Classes 1 to 3 are free for everyone. Buying the course opens its remaining classes on your account for as long as the account exists. Before you buy, the course offer shows the price and the Gold days that come with the course, at purchase and on completing it; these are Gold days under 7.9 and 7.13, and the number offered may change for future buyers without changing a purchase already made. For a course bought on the website, you may ask for a full refund within 14 days of payment if you have not started any class after Class 3. A course bought through Apple or Google Play follows that store's refund rules. A refund ends your access to the course's paid classes and removes the Gold days and any certificate that came with it; Classes 1 to 3 stay free.
7.16 Platinum. Where offered, Platinum is a monthly subscription at the price shown at checkout or on the app-store purchase sheet (in India, GST included). Platinum includes everything in Gold, a larger daily Miss Flower question allowance as shown in the app, and access to every Miss Flower course while your Platinum membership is active, without a separate course purchase. Course access that comes with Platinum ends when Platinum ends, unless you have bought the course under 7.15. Any further Platinum feature is the one shown in the offer at the time you buy; we may add features to Platinum at any time and will not remove a feature shown in your offer during a paid period. No founding or launch price is promised for Platinum: the price is the one shown when you buy, and a Platinum membership that has ended is bought again at the price offered at that time.
7.17 Moving between Gold and Platinum. If you hold a direct web Gold membership and buy Platinum on the website, we set up Platinum with a deferred first charge: your Gold membership continues to its paid-through date, Platinum is first charged on that date at the price shown when you bought, and your Gold membership stops renewing on that date. Sections 7.5.2 to 7.5.5 apply to that first charge. If your Gold membership was bought through Apple or Google Play, you can move to Platinum through that store when Platinum is offered there, under the store's rules. A Platinum membership is not changed to Gold during a paid period; you may cancel Platinum and buy Gold after it ends.
7.18 Variants. Free and Gold include the mahjong variants offered in the app when memberships launched, namely Taiwanese (including Taiwanese Traditional where it is offered), Bombay Traditional and Riichi. A variant we release later is not part of Gold: it may be offered to Gold members as a separate purchase or be included only in Platinum, as its offer says. Platinum includes every variant offered on the Service while your Platinum membership is active, including variants released after you buy. When Platinum ends, access to the variants that only Platinum includes ends with it; the variants in your remaining plan stay available. Starting a solo table, hosting a table or joining quick match on a variant needs a plan that includes it; a guest invited to another player's hosted table may play the host's variant. Whether a variant is available may also depend on the platform, the region and a preview or launch stage shown in the app.
8. Tournaments and championships
8.1 Competitions are subject to the event rules presented before entry as well as these Terms. From the date this version of these Terms takes effect, our own competitions are free to enter, and we do not sell tickets to competitions or collect entry fees, online or offline; a booking made with us before that date is honoured on its terms (5.3). Where a third-party organiser runs a competition using the Service, the organiser sets and sells any ticket under its own terms and is responsible for it, including refunds, and entrants use an access code we issue to the organiser. Gold, Gold days and other features do not give priority entry to, or an advantage in, a competition. Gameplay does not award money, cash equivalents or goods of monetary value.
8.2 Standings use the Service's recorded scores. We may review errors, cheating, collusion or unauthorised automation and correct a result or disqualify a participant where justified. Raise a disputed result through section 20 within seven days where possible; this does not shorten a statutory complaint period.
8.3 We may cancel, postpone or modify a competition we run. A third-party organiser's terms govern changes to its competition and the treatment of any ticket it sold; where we can, we tell entrants what we know about such a change.
9. Marketplace and independent vendors
9.1 Independent vendors may list mahjong-related physical goods or other permitted products and services. A listing does not make Asamkhya the seller. The listing and checkout, if any, identify the seller and any payment, fulfilment, delivery, return and warranty terms.
9.2 Where the Marketplace is a discovery or enquiry service, you transact directly with the vendor; we do not process that payment, hold inventory or ship the goods. If an order service is offered, its additional terms apply. Do not assume that a product shown in a listing is an in-app digital purchase.
9.3 Raise a delivery, quality, return or warranty issue first with the seller. You can also use our grievance process for a platform-related complaint. We may remove unlawful or misleading listings and vendors. Nothing in these Terms excludes obligations or remedies that applicable consumer or e-commerce law requires.
9.4 Any tax collection at source or other marketplace tax obligation applies only where required for the relevant transaction and is shown in the applicable receipt or invoice.
10. User safety and fair play
10.1 We provide or are rolling out adult eligibility checks, play-time information and limits, player reporting, chat controls and fair-play review according to the relevant feature's availability. Available controls and instructions are shown in your account or at the table.
10.2 Where play-time controls are available, you can see daily and weekly play time and set your own limits. A limit prevents new games from starting; it does not interrupt a hand already in progress. You can stop playing, sign out or request account closure at any time. Contact support if you need help restricting access to your account.
10.3 Computer players are identified as bots. You may report cheating, collusion, harassment or other misconduct and use available chat controls. Our team reviews reports and fair-play evidence. See https://planetmahjong.com/fair-play and https://planetmahjong.com/wellbeing for further information.
11. User conduct
You must not cheat, collude, use unauthorised automation to control a human account, exploit a bug, evade an allowance or restriction, or conceal a conflict that gives an unfair advantage. You must not harass, threaten, impersonate, dox or harm others, or upload unlawful, hateful, obscene or infringing material.
Do not disrupt, overload or gain unauthorised access to the Service, bypass age or geographic controls, or reverse engineer or extract protected software except to the extent applicable law permits that right. Commercial use requires our written permission. You must comply with the law applying to your use.
We may investigate, issue a warning, restrict access, remove content, suspend or terminate an account, correct a competition record, or report unlawful activity where justified. Honest mistakes and deliberate abuse may be treated differently.
12. User Content
12.1 You retain ownership of your User Content. You grant Asamkhya a non-exclusive, royalty-free, worldwide licence to host, reproduce, transmit and display it as needed to operate and improve the Service, subject to the Privacy Policy and your applicable rights. This does not grant unrestricted permission to use private messages for advertising or to train an AI model.
12.2 You must have the rights needed to submit your content and ensure it complies with these Terms. We may moderate, remove or refuse content that violates them or harms others. The licence ends when the content is deleted, except for lawful residual records, backups and genuinely de-identified information as described in the Privacy Policy.
13. Intellectual property
13.1 The Planet Mahjong name, logo, software, designs, graphics, written explanations and other protected Content belong to Asamkhya or its licensors. The underlying rules of mahjong are not owned by us; our specific implementation and materials may be protected.
13.2 We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the Service according to these Terms. No other rights transfer to you. Do not copy, distribute, modify or commercially exploit protected Content without permission, except where applicable law permits it.
13.3 To report an infringement, contact legal@planetmahjong.com with a description of the work, the location of the allegedly infringing material and your contact details.
14. Miss Flower and AI features
14.1 Miss Flower provides AI-generated mahjong explanations, suggestions and conversational assistance. Its answers may be inaccurate, incomplete or unsuitable. A suggestion is not a guarantee of a game outcome and is not legal, medical, financial or other professional advice.
14.2 Submitted questions, relevant conversation history and requested image or voice inputs may be processed by the providers described in the Privacy Policy. Saved conversations and scored-hand records may support continuity and support. Do not submit personal or confidential information you do not want processed for that feature.
14.3 We may improve the feature using permitted diagnostic and usage information, subject to the Privacy Policy and applicable consent requirements. These Terms do not authorise unrestricted training of third-party AI models on your private conversations. We may change, restrict or discontinue the feature subject to paid-service and statutory rights.
15. Privacy and data protection
15.1 Asamkhya decides why and how personal data is processed for the Service and is its Data Fiduciary under the DPDP Act. Our Privacy Policy at https://planetmahjong.com/privacy is our notice: it explains the personal data we process, the purposes, recipients, retention, international processing and security, your rights, and how to withdraw a consent. You can exercise your rights under the Act, including access, correction, completion and erasure, grievance redressal and nomination, through section 20 and the Privacy Policy. Once you have used our grievance route, you may complain to the Data Protection Board of India. We comply with the DPDP Act and the rules made under it as their provisions apply.
15.2 Advertising that Free may include is part of the Service (section 18), not a separate consent, and Gold or Platinum removes it from your own games; an account that has not given the confirmation in 3.4 is shown no advertising. Personalised advertising runs only with your choice and, where required, the provider's consent message or your device's permission (18.3). Marketing communications follow section 17: offers on WhatsApp only with your opt-in, and emails and app notifications about our own offers until you stop them. Microphone, camera, notification and similar permissions are asked for when a feature needs them. Accepting these Terms or continuing to play does not replace a specific consent required by law or by your device. You may withdraw an optional consent through the available controls or by contacting us.
15.3 You can request access, correction, export or erasure and raise a privacy grievance using the contacts in section 20 and the Privacy Policy. We will provide legally required breach notifications.
16. EEA UK and other statutory rights
16.1 Where EU GDPR or UK GDPR applies, you have the applicable rights of access, correction, erasure, restriction, portability and objection, and may withdraw consent or complain to your local supervisory authority. Our Privacy Policy explains the relevant processing bases.
16.2 Mandatory consumer and privacy rights in your country are preserved. A choice of Indian law, arbitration or court venue in these Terms does not remove a right that cannot lawfully be waived.
17. Marketing communications
17.1 We send offers and news on WhatsApp only if you have ticked the marketing line, which stays unticked until you choose it, where it is offered in the Terms prompt, at signup or in Account. We do not send offers by SMS without a separate permission. If you have a Planet Mahjong account, we may also email you or send you an app notification about our own memberships, offers and events, and you can stop these at any time with one click (17.2). Accepting these Terms or buying Gold does not by itself subscribe you to WhatsApp marketing. Service messages, such as sign-in codes, security alerts, payment information and a notice that your Gold days are ending, are sent whatever your marketing choice; a notice that also carries a price or an offer is marketing and is sent only on the basis above.
17.2 You can withdraw permission through an unsubscribe link, the Account marketing control, the relevant device controls or hello@planetmahjong.com. On WhatsApp, tapping "Stop promotions" or replying "Stop promotions", "STOP" or "unsubscribe" withdraws your WhatsApp marketing permission. Withdrawing does not stop necessary sign-in codes, security alerts, payment information or other service messages.
18. Third parties and advertising
18.1 Third-party websites, sellers, stores and payment services have their own terms and privacy practices. A link or advertisement does not by itself constitute our endorsement. Applicable legal responsibilities remain unaffected.
18.2 Free may include advertising, and Gold or Platinum removes it from your own games. In Free solo play against bots, on the website and in the apps, the Service may show a short break card after some completed hands, before you continue, and, at the daily limit, an offer to watch an advertisement for one more hand (18.4). At a table with other people, a Free account may see the same break card between hands, where the table does not wait for it, and advertising when the game ends. The offer to watch an advertisement for one more hand applies to solo play only. Advertisements are labelled. They come from direct sponsors first and otherwise from Google's networks, including AdMob in the apps and AdSense on the web. A break card does not carry a price or a purchase button. Whether an account sees advertising depends on the confirmation in 3.4, membership, the platform and the provider's consent controls. Shared venue displays and event screens may show sponsors to everyone (7.8).
18.3 You can choose personalised or non-personalised advertising in your advertising settings. Personalised advertising runs only where you have agreed through the provider's consent message (on the website and in the Android app) or Apple's App Tracking Transparency permission (on iOS); otherwise you see non-personalised or contextual advertising. Google selects its network advertisements; we administer direct sponsor placements. Non-personalised advertising can still use identifiers, approximate location, interaction data or cookies for delivery, frequency limits, measurement and fraud prevention. The Privacy Policy explains the data and the controls. We do not promise that an app permission or a non-personalised label means no data is processed.
18.4 At the daily limit, Free may offer you the choice to watch an advertisement for one more solo hand that day. Each advertisement you watch to the end adds one solo hand, up to the number of advertisements a day shown in the app. The offer appears beside an equal "Not now", and each use is your own tap. We credit the hand to your account once for that advertisement; a repeated report of the same advertisement does not credit another. The hand is for the current allowance day and lapses at the next reset. If an advertisement is not available or is closed before it completes, no hand is credited. A credited hand has no cash value and is not a Mahjong Coin.
18.5 You can report an advertisement through the available reporting control or by contacting support.
19. Warranties and limitation of liability
19.1 To the fullest extent permitted by law, the Service is provided as is and as available, without a warranty of uninterrupted access, fitness for a particular purpose or freedom from errors. We are not liable for excluded indirect, incidental, consequential or punitive losses, or loss of profit, revenue or data.
19.2 To the extent a limitation is permitted, Asamkhya's aggregate liability arising from the Service or these Terms is limited to the amount you paid us in the preceding 12 months or INR 5,000, whichever is greater.
19.3 Nothing excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability or remedy that applicable law does not permit us to exclude. Statutory consumer guarantees and the applicable store or provider's required refund rights remain available.
20. Grievance redressal
20.1 Contact Abishai Fernandez, Grievance Officer, Asamkhya Private Limited, at grievance@planetmahjong.com or either business address shown above. Legal notices can be sent to legal@planetmahjong.com. Describe the issue, relevant account or transaction and a way to reach you. We aim to acknowledge a grievance within 24 hours and resolve it within 15 days, subject to a shorter period required by applicable law.
20.2 Where the Promotion and Regulation of Online Gaming Rules, 2026 apply, you may use the Online Gaming Authority of India's grievance route under rule 20 if dissatisfied with our response or if the grievance is not redressed. The rule provides a 30-day period for approaching the Authority in the circumstances it describes. Further appeals follow the applicable procedure, including rule 7. These Terms do not shorten any statutory remedy or complaint period.
20.3 Privacy complaints may also be raised with the competent data protection authority where applicable. EEA and UK users may complain to their local supervisory authority. Current contact and complaint instructions are at https://planetmahjong.com/grievance.
21. Account closure and termination
21.1 You can request permanent account deletion in the app or website's account settings, or from outside the app using https://planetmahjong.com/delete-account or hello@planetmahjong.com. You do not need to reinstall an app to make a request. We may verify that you own the account. Deletion is not merely freezing or signing out; the Privacy Policy describes the information removed and the limited records retained for legitimate purposes.
21.2 Account deletion and recurring billing are separate. Cancel an Apple subscription through Apple account subscriptions. Cancel Google Play or direct web billing through its provider or the available membership controls and ask support if needed. Where our deletion workflow can send a cancellation request to Google or the direct provider, it does so separately; verify the result with that provider. Deletion is not conditional on buying anything or completing a new payment.
21.3 We may restrict or terminate access for a breach, fraud, unlawful conduct, security risk, harm to others or a legal requirement. Where reasonably possible, we will explain the decision and available grievance route. If we terminate a paid service for a reason other than your breach, unused prepaid service will be addressed under applicable law and the provider's refund process.
21.4 Termination does not remove accrued rights or obligations. Provisions concerning intellectual property, lawful data retention, liability, disputes and other matters intended to survive continue to apply.
22. Governing law and disputes
22.1 These Terms are governed by Indian law, without removing mandatory rights in your jurisdiction.
22.2 Please first contact legal@planetmahjong.com about a dispute. We will make reasonable efforts to resolve it within 30 days.
22.3 Subject to applicable non-waivable rights, an unresolved dispute may be referred to arbitration seated in Mumbai, Maharashtra, under the Arbitration and Conciliation Act, 1996, as amended. The language is English. Courts in Mumbai have jurisdiction over urgent interim relief and matters properly brought before a court.
22.4 Nothing prevents you from using a consumer forum, regulatory complaint, statutory appeal or another remedy that applicable law preserves.
23. General provisions
23.1 These Terms, the Privacy Policy, the accepted membership offer and disclosure, and any applicable event or other additional service terms form the agreement for the relevant service. A store or payment provider's rules govern its billing process; an offer-specific promise and mandatory law are not displaced by a general description here.
23.2 If a provision is unlawful or unenforceable, it is modified only as far as necessary and the remaining provisions continue. Failure to enforce a provision is not a waiver.
23.3 You may not assign your account or contractual rights without permission. We may assign the agreement in a merger, acquisition or sale of relevant assets, subject to your statutory rights and the Privacy Policy.
23.4 Service notices may be sent to your registered contact or shown in the Service. Send legal notices to legal@planetmahjong.com or our registered address above. We are not responsible for a failure caused by events beyond our reasonable control to the extent permitted by law.
23.5 These Terms are published in English. Where a translation differs, the English wording governs to the extent permitted by applicable law. For support contact hello@planetmahjong.com; for a grievance contact grievance@planetmahjong.com.