Delete from your account
In the app or website, open your Account or Profile settings, choose Delete account and review the confirmation. If the control is unavailable in your version, use the email method above. Signing out or uninstalling an app alone does not delete the account.
If you cannot access your registered contact, tell support the account identifier you know and a contact method you can use. We will help verify ownership. Do not send your password, one-time sign-in code or full payment-card details.
What deletion does
Permanent deletion invalidates your sessions and removes or anonymises identifying account and profile details, phone sign-in and member details, and saved Miss Flower conversations. Related private assets and other personal records are addressed by the deletion workflow. This is not temporary account freezing.
Limited records may remain for accounting, legal obligations, security, fraud prevention or disputes. De-identified game and competition records may remain to preserve other players’ history. Restricted billing references and deletion markers prevent a different account from claiming the deleted account’s purchases. The Privacy Policy explains retention and backup handling.
We aim to address verified requests within 30 days or the period required by applicable law. We will explain any information we must retain and why. Account deletion cannot be undone by signing in again.
Check your recurring subscription
Account deletion and subscription cancellation are separate. Manage an Apple subscription in Apple account subscriptions, a Google purchase in Google Play subscriptions, and a direct web subscription through its payment provider or our membership controls. Uninstalling the app does not cancel recurring billing.
Our deletion workflow can separately request cancellation where the provider supports it. Check the provider’s confirmation, particularly for an Apple subscription that you must manage with Apple. Support can help; a new purchase is not required to request deletion.
Privacy and grievance help
Read https://planetmahjong.com/privacy for data practices and https://planetmahjong.com/membership-terms for billing disclosures.
If a request is unresolved, contact Abishai Fernandez, Grievance Officer, at grievance@planetmahjong.com. Complaint instructions are at https://planetmahjong.com/grievance.