What to include
Describe the issue, the account or relevant table, listing or transaction, when it occurred, and how we can reach you. Include useful screenshots or receipt references if available. Do not send a password, one-time sign-in code or full card details.
We aim to acknowledge a grievance within 24 hours and resolve it within 15 days, subject to a shorter period required by law. We may ask for information needed to investigate or confirm account ownership.
Postal contact
Address the letter to Abishai Fernandez, Grievance Officer, Asamkhya Private Limited.
Registered office: 9th Floor, B-903, Rolling Hills Phase 11, Baner Road, near NCL Pune Sub Post Office, Pune, Maharashtra 411008, India.
Additional business address: 3rd Floor, C-303B, Plot No. 8 CT 05, Lodha Supremus NCP Com Tower, Wadala Truck Terminal Road, New Cuffe Parade, near Metro Station, Wadala East, Mumbai, Maharashtra 400037, India.
If your grievance remains unresolved
Where applicable, you may use the Online Gaming Authority of India’s grievance route under rule 20 of the Promotion and Regulation of Online Gaming Rules, 2026 if dissatisfied with our decision or if the grievance is not redressed. The rule provides a 30-day period for approaching the Authority in the circumstances it describes; further appeals follow the applicable procedure.
Privacy complaints may also be raised with the competent data protection authority where applicable, including an EEA supervisory authority or the UK Information Commissioner’s Office. Statutory consumer, regulatory and other non-waivable remedies remain available.
Read https://planetmahjong.com/terms and https://planetmahjong.com/privacy for the applicable service and privacy terms.