This page explains how membership offers, payments, and access work. Your checkout or app store purchase sheet shows the specific price and benefits for your offer.
Free, Gold and Platinum
Planet Mahjong has a Free plan and two paid memberships, Gold and Platinum. Platinum includes everything in Gold; where this disclosure describes what Gold includes or removes, the same applies to Platinum. The features included in each plan are the ones shown in the offer and in the app, and may vary by platform or region. Check the offer shown to you before you buy.
Platinum
Where offered, Platinum is a monthly subscription at the price shown at checkout or on the app-store purchase sheet (in India, GST included). Platinum includes everything in Gold, a larger daily Miss Flower question allowance as shown in the app, and access to every Miss Flower course while your Platinum membership is active, without a separate course purchase. Course access that comes with Platinum ends when Platinum ends, unless you have bought the course. Any further Platinum feature is the one shown in the offer at the time you buy; we may add features to Platinum at any time and will not remove a feature shown in your offer during a paid period.
No founding or launch price is promised for Platinum: the price is the one shown when you buy, and a Platinum membership that has ended is bought again at the price offered at that time.
Variants
Free and Gold include the mahjong variants offered in the app when memberships launched: Taiwanese (including Taiwanese Traditional where it is offered), Bombay Traditional and Riichi. A variant we release later is not part of Gold: it may be offered to Gold members as a separate purchase or be included only in Platinum, as its offer says.
Platinum includes every variant offered on Planet Mahjong while your Platinum membership is active, including variants released after you buy. When Platinum ends, access to the variants that only Platinum includes ends with it; the variants in your remaining plan stay available.
Starting a solo table, hosting a table or joining quick match on a variant needs a plan that includes it; a guest invited to another player’s hosted table may play the host’s variant. Whether a variant is available may also depend on the platform, the region and a preview or launch stage shown in the app.
Price and payment
The offer, checkout or app-store purchase sheet shows the price, currency, billing period, benefits, taxes and final total before you buy. Apple processes purchases made through its in-app system, Google Play processes Play Billing purchases, and the identified web provider processes direct payments. Planet Mahjong currently integrates Razorpay for direct web subscriptions where available. The accepted offer records govern that purchase.
Founding price: a direct web Gold membership is offered at ₹299 a month (₹253.39 plus GST) to accounts created by 31 December 2026 whose membership starts by 31 January 2027. The founding price is guaranteed until 31 December 2027 while the membership continues without a gap of more than 30 days. A failed or skipped payment that is paid or re-authorised within 30 days, a change of payment method, or a cancellation reversed within 30 days does not end it. Returning within 30 days may need a new payment authorisation at the founding price. The guarantee is of the price before tax: if the GST rate or another tax that applies to Gold changes, the total changes with it. After 31 December 2027, any change to the founding price comes with at least 60 days’ notice and the right to cancel before it takes effect. Apart from this guarantee, no launch price is promised for life, and prices in the Apple and Google Play apps are set in those stores.
Where Platinum is offered on the website, it is ₹999 a month in India (₹846.61 plus GST) and $14.99 a month in the United States; Platinum prices in the Apple and Google Play apps are set in those stores.
Renewal and cancellation
A recurring membership renews for the period and price disclosed by its provider unless you cancel before that provider’s deadline. Manage Apple billing through Apple account subscriptions, Google Play billing through Google Play subscriptions, and direct web billing through its provider or the available membership controls. There is no separate five-day Planet Mahjong cancellation requirement. Uninstalling an app does not cancel recurring billing.
Cancellation normally stops the next renewal and leaves access available through the paid-through date, subject to refunds, revocations and provider status. A pending or unverified purchase is not proof of paid Gold. Restore a purchase through the app where available using the relevant store account and the Planet Mahjong account to which it belongs.
Refund requests
Apple and Google Play purchases use their respective refund processes and applicable consumer law. For a direct Planet Mahjong payment, contact hello@planetmahjong.com with the receipt. Within seven days of the first charge of a direct membership, if you have not materially used Gold features since that charge, you may request a pro-rata refund for review. Gold days before the first charge do not count towards the seven days. Later cancellation generally takes effect at the paid-period end without a partial refund, except where required by law or otherwise agreed. The direct-payment process does not replace an app store’s refund decision or mandatory consumer rights.
Gold days
Complimentary or promotional Gold (Gold days) does not create a paid subscription, and Gold days on their own never charge you when they end. If you have also bought a membership with a deferred first charge (below), its first payment is taken on the date shown at checkout, which is when your Gold days end; that payment is for the membership you bought. The account shows when your Gold days end.
The app is free to download. Where the app offers them, a new account receives Gold days from signup, for the period shown in the account, with no purchase or payment details required. One signup period is given per verified email address or phone number. Access then returns to Free unless a separate paid Gold membership is active.
If you buy Gold while you have Gold days without a deferred first charge, the paid membership starts at once and replaces your remaining Gold days, which are not added to the paid period. Gold is available as an optional in-app purchase through Apple or Google Play where offered.
Deferred first charge: if you buy Gold on the website while you still have Gold days, we may set up your membership so that the first payment is taken on the date shown at checkout, which is the day those days end, not on the day you buy, and we show you that date before you confirm. You authorise your UPI Autopay mandate or card when you buy; a small authentication charge your bank or Razorpay places and reverses is not a payment for the membership. Your Gold days continue unchanged until the first payment date. On that date the first monthly payment for the membership you bought is taken at the price shown when you bought (GST included), your paid membership begins, and later payments follow monthly from that date. You will not be charged before the first payment date, and a cancellation before it ends the mandate at once: nothing is charged and your remaining Gold days are not affected. If the first payment does not go through, your Gold days are not extended and your paid membership starts only when a payment succeeds. The refund window runs from the first payment. An account that qualifies for the founding price and authorises its mandate by the founding deadline keeps the founding price, even when the first payment falls after that deadline.
Moving between Gold and Platinum
If you hold a direct web Gold membership and buy Platinum on the website, we set up Platinum with a deferred first charge: your Gold membership continues to its paid-through date, Platinum is first charged on that date at the price shown when you bought, and your Gold membership stops renewing on that date. The deferred first charge rules above (Terms 7.5.2 to 7.5.5) apply to that first charge.
If your Gold membership was bought through Apple or Google Play, you can move to Platinum through that store when Platinum is offered there, under the store’s rules. A Platinum membership is not changed to Gold during a paid period; you may cancel Platinum and buy Gold after it ends.
Future prices and terms
A price change does not rewrite a completed charge. Apart from the founding-price guarantee above, we provide at least 30 days’ notice where required for a direct recurring plan, and otherwise follow applicable law and the store or provider’s notice, consent and billing rules. Continued use does not replace any explicit price-change consent the provider or law requires. Renewal notices follow the applicable provider and law.
Solo play limits and bot pace
Where the app shows a daily solo limit for Free, Free includes the number of completed solo hands per day shown in the app, across your account, with one unfinished solo hand at a time. Gold includes unlimited solo hands. A change to the daily number applies from the next reset; a day already started keeps its number. Play with other people remains available without spending the solo allowance.
Where the app shows a bot pace for each plan, bots play at standard pace for Free and at Quick pace for Gold. At a hosted table, the host’s plan sets the pace for everyone seated, guests included. In solo play, your own plan sets it. At quick match, the bots play Quick only when every seated person has Gold.
The shared daily allowance resets at 04:00 India Standard Time. A completed hand counts against the allowance day on which it started, even if it finishes after reset. Starting a hand reserves an allowance place; an admitted hand can finish across reset or membership expiry. A required replay continues the same allowance place. Abandoning an unfinished hand releases its place; completing a drawn hand uses it.
Saved solo tables and completed results
When a saved solo table shows a resume deadline, it is kept for 90 days from its first allowance hold. You can resume before the displayed deadline when your allowance or Gold permits. A later allowance reset or membership change does not extend that deadline.
After the deadline, the table can no longer resume. Your completed result remains available in Saved results under Account membership. Expiry does not complete the game, change its recorded scores, or start another hand.
Existing saved tables without a displayed resume deadline keep their previous retention. The 90-day deadline does not apply to those tables retrospectively.
Advertising
Free may include advertising, and Gold or Platinum removes it from your own games. In Free solo play against bots, the Service may show a short break card after some completed hands, before you continue, and, at the daily limit, an offer to watch an advertisement for one more solo hand that day: each advertisement watched to the end adds one solo hand, up to the number of advertisements a day shown in the app, as described in the Terms (sections 18.2 and 18.4). At a table with other people, a Free account may see the same break card between hands, where the table does not wait for it, and advertising when the game ends. The offer to watch an advertisement for one more hand applies to solo play only. Advertising is shown only to accounts that confirm they are 18 or older (Terms 3.4); an account that has not confirmed is shown no advertising. Shared venue displays and event screens may show sponsors to everyone.
Tests
To learn what works, we may run tests in which the Free allowance, advertising and the notices about them vary by account, assigned at random. A test never charges you, never removes or reduces paid Gold, never changes a price you have accepted and never shortens a founding-price date. If a test held your account out of the daily limit or out of advertising, you can still claim the founding price for 30 days after the test ends, even if the founding claim date has passed.
Miss Flower questions
If daily question allowances are enabled for Miss Flower, the app shows the allowance included in your plan. A request uses one question when it returns a usable answer. A failed or unavailable response does not use a question. These question allowances are separate from the solo-hand allowance.
Help and account controls
For membership questions or direct-payment support, contact hello@planetmahjong.com. Request permanent account deletion in your account settings or at https://planetmahjong.com/delete-account. Account deletion and recurring billing are separate: manage Apple billing with Apple and verify cancellation with the relevant provider. The deletion workflow can separately request cancellation where supported. A new purchase is not required to request deletion.
The current Terms and Conditions at https://planetmahjong.com/terms and Privacy Policy at https://planetmahjong.com/privacy also apply. Abishai Fernandez is our Grievance Officer; contact grievance@planetmahjong.com or read https://planetmahjong.com/grievance. Mandatory consumer rights remain available.